FAQ

Frequently Asked Questions

What payment methods do you accept?

Orders are completed through our secure external checkout, which is handled through our Whop checkout system. At this time, only credit/debit card payment is enabled at checkout. See our Payment Policy for details.

Where do you ship to, and how much does it cost?

Shipping destinations, processing times, and delivery estimates are explained in full in our Shipping Policy.

Can I return or exchange an item?

Yes. We offer a 30-day return window from the date you receive your order, subject to the conditions in our Return & Refund Policy.

How do I track my order?

Once your order ships, you can track it any time on our Track Your Order page.

How can I contact customer service?

Email us at digitaldookan@gmail.com or call +91 90160 88582. Our customer service hours are Monday to Friday 09:00–17:00 (EST) and weekends 11:00–16:00 (EST). We aim to respond within 24 hours. Our business address is Manibhadra Apartment near Hanumanji Temple, Surat, Gujarat 395006, India. Full details are on our Contact Us page.

What if my item arrives damaged or incorrect?

Contact us as soon as possible at digitaldookan@gmail.com or on +91 90160 88582 with your order number and photos of the item. Our business address is Manibhadra Apartment near Hanumanji Temple, Surat, Gujarat 395006, India. See our Return & Refund Policy for how we handle this.

Do you have a physical store?

The Iver Shop is an online retailer — we don't operate a walk-in retail storefront. All orders are placed through our website at theivershop.online. Our registered business address is Manibhadra Apartment near Hanumanji Temple, Surat, Gujarat 395006, India.